When you buy a license you get a full year’s subscription to software updates. When your subscription nears its end, we send you an email to remind you to renew your subscription. Without a subscription you can still use the product and get support, but you do not get new features or fixes. If you have a problem that requires a hot fix but do not have a current subscription, you will have to renew before you can benefit from the fix.
Why Renew Your Subscription
At Aspose, we understand the evolving needs and requirements of our valued customers. To ensure prompt and efficient support, we consistently roll out product releases monthly. With each release, we aim to elevate your experience by introducing new features, addressing bugs and vulnerabilities, and enhancing overall performance to optimize product functionality.
Key Highlights of Our Updates:
Feature-Rich Updates: Our monthly releases are designed to meet the dynamic demands of the IT community. Stay at the forefront of technological advancements with new features that enhance the capabilities of your tools.
Regular Bug Fixes: Prioritizing reliability and efficiency, we dedicate ourselves to providing a seamless and uninterrupted user experience. Our versatile bug fixes in every release contribute to a smooth and consistent performance.
Performance Improvements: Since the IT technology evolves continuously, we recognize the need for heightened attention to speed and document throughput. Our primary goal is to achieve a high level of service and we are committed to meeting the growing demands with continuous performance improvements.
Renewing your subscription ensures uninterrupted access to the latest releases, empowering your tools to remain effective and efficient.
When to renew your Subscription
You can renew your subscription either when we send you a reminder, or at any other time. If your subscription expires in December and you buy a renewal early, say in September, the renewal adds twelve months to your subscription from the expiry date, so the new expiry date will be December next year.
Subscription renewal costs
Effective Date: December 1, 2023
We have updated our renewal policy to better serve our customers, and we appreciate your continued support. This change will help provide you with more flexibility and cost savings in managing your subscriptions.
Auto-renewal – 50% Discount
Our Auto-renewal program offers you the convenience of renewing your Aspose product licenses directly through your credit/debit card accounts. By enrolling in the Auto-Renewal program, you ensure uninterrupted access to product updates. Enrollment will also save you time by eliminating the need to resubmit your renewal and payment information on an annual basis. You ensure you are always getting the best possible price and enjoy a 50% discount.
You can find more information about the Auto-renewal program in our FAQ.
Manual Renewal - 40% Discount
If you choose to renew your subscription manually before expiration, you are entitled to a 40% discount on the current retail price of the product.
Renewal Within 3 Months - 30% Discount
A 30% discount applies for renewals made within three months after expiration, offering a balanced approach to accommodate occasional delays while encouraging timely renewal.
Renewal After 3 Months - 20% Discount
Subscriptions that are renewed after three months from expiration are entitled to a 20% discount.
How to renew a subscription
- Log in to the purchase system with the username that the product was bought with and head to the renew order page.
- If you have a problem or if you are not the original buyer, contact our sales department and they will help you.
Add additional products, licenses or subscription years while renewing
You can choose to add an extra license, product or extra subscription years to your order when you renew your subscription. The retail price of what you are adding on is simply added onto the renewal cost. There is no discount for adding multiple products or years however there is a discount for adding extra developer licenses. To add additional items to your subscription is counted as a renewal and then an upgrade. You can do both at the same time by using the Upgrade an Order interface.
If you have questions about what you get with a subscription, read our Subscription FAQs.
If you have questions about any aspect of renewing your subscription, from the exact cost through to finding an order ID, contact our sales department and they will help you.