The term subscription refers to our update service. A subscription entitles you to one year of product updates. When the year has passed you are still licensed to use to the product so your existing applications that use Aspose will continue to function but to download and use further updates to the product you have to renew your subscription.
The expiry date is the last date that your subscription is valid. Your product will not stop working because your subscription expires. You are still licensed to use the product.
Yes! When you buy a license you buy the right to use a product for as long as you wish. A subscription is a separate service that provides you with updates. Without a subscription, you miss out on new features and hotfixes, but the product will still run.
You can renew your subscription whenever it suits you best. When you renew your subscription, a year is added to the current expiration date. If your expiration date is December 2018 and you renew it in June 2018, the new expiration date is December 2019.
No. When you first bought the product you got a license and a one-year subscription to software upgrades. The subscription price for subsequent years are linked to the current product price, not your original purchase price.
The price of renewing a valid subscription is 50% of the current product price. (An expired subscription is renewed at 60% of the current product price.)
You can only install fixes and updates released before the subscription expiration date. Only having a subscription entitle you to updates; submitting an issue does not. If getting a particular fix is crucial to you, we recommend that you keep your subscription up-to-date. We do our best to provide fixes in a timely manner, but each issue is prioritized and added to a waiting list. We make no promises about turn-around times as the level of complexity can differ from fix to fix.
Aspose support works on a first-come-first-served principle. We cannot promise that your issue will be fixed before your subscription expires. Everyone on our free support gets the same level of attention. Consider purchasing paid support if you want your issues to get higher priority.
Aspose does not discontinue products if they are not gaining traction, instead they are merged into an existing product. Read more about Migrated Products.
Yes, you can report a bug on the Free Support Forums and it will be looked at by the development team. Although we strive to implement all features and improvements each product works to a certain road map and there is no guarantee that what you request will be resolved. Remember: we only add a fix to the latest version of the software so you need an active subscription (one that is not expired) in order to use the latest version.
We strongly suggest that our users protect their investment by making sure that they have an up to date subscription. A subscription entitles you to free updates and fixes for a year and means that you will always have the very latest software.
Yes! While we can not add every feature, our development teams know that if one company has a need that others may as well. We are always open to new ideas and suggestions for improvement. Customer feedback is what helps Aspose to have excellent, feature-rich products. Feature requests are reported on the Free Support Forums.
No, we do not support or introduce fixes to an older version of the product. Our developers work on a continuum in source control, improving on the product and regularly releasing that as a new version. For this reason it's not technically viable to roll back and add new features to an older version of the product.
You will need to renew both subscriptions at the same time. Subscription B will be renewed for one year and Subscription A will be renewed pro-rata for one year and three months.
You can renew only certain products or reduce the number of maintenance years in your subscription however be aware that an order can only be renewed once, so when you perform a partial renewal any items you did not renew are "lost" and are no longer eligible to be renewed in the future with a renewal discount. If you require those products/licenses/subscription years again you need to purchase them at retail price.
Renewing fewer licenses or requesting to go from higher license type like Developer OEM to Developer Small Business is counted as a downgrade which is not supported.
Yes. When placing an order the maximum subscription period for Aspose.Total is 2 years and for all other products is 4 years. When you renew your subscription you will receive a renewal discount for all subscription years in your order
Yes. Although we recommend you to purchase along with your license which can you do on step 3 of check out you can also add paid support to an existing subscription.
To add paid support to an order head to My Orders and Quotes and click Review on the order to add paid support. Click Add Paid Support and following the steps from there. Keep in mind that paid support must be added to a subscription that is active (not expired) and purchasing it does not change the expiry date of the subscription.